Refund Policy – Satisfaction Guaranteed or Your Money Back

At SaunaDepotUSA, we are committed to ensuring that you are completely satisfied with your purchase. Our Refund Policy is designed to be clear and hassle-free.

1. Eligibility for Refunds:
   To be eligible for a refund, your sauna must be unused, in its original condition, and returned within 30 days of delivery. Custom-made saunas, such as those designed with specific dimensions or features, are non-refundable unless damaged or defective.
2. Refund Process:
   To initiate a refund, please follow these steps:

• Step 1: Contact us at info@saunadepotusa.com  or 877-777-9908  to request a Return Merchandise Authorization (RMA) number. Be sure to provide your order number and details about your request.
• Step 2: Once your RMA is issued, securely package your sauna and ship it back to us. Return shipping fees may apply.
• Step 3: Once we receive and inspect your sauna, we will notify you of the status of your refund.
• Step 4: If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method you used during your purchase.

3. Deductions from Refunds:
   In certain cases, your refund may be subject to deductions:

• Return Shipping Costs: If you are returning your sauna due to a change of mind, you may be responsible for the return shipping fees, which will be deducted from your refund.
• Restocking Fee: For non-defective returns, a restocking fee of 10% of the product price may apply.

4. Late or Missing Refunds:
   If you haven’t received your refund after 10 business days, please follow these steps:

• Step 1: Check with your bank or credit card provider, as refunds can sometimes take time to appear in your account.
• Step 2: If your bank has no record of the refund, please contact us, and we will investigate the issue promptly.

5. Refunds for Damaged or Defective Items:
   If your sauna arrives damaged or defective, we will cover the return shipping costs and issue a full refund or exchange. Contact us immediately to arrange for a return or replacement. Please document any damages and provide photos when contacting customer service.
6. Custom Orders:
   Custom saunas are built specifically to your specifications and cannot be returned for a refund unless they are defective or damaged. Please ensure that all custom orders are accurate before confirming your purchase.

Contact Information for Refunds:
For any questions related to refunds or to initiate a return, please contact us: